https://community.ee.co.uk/t5/Archived-Posts/Refund-needed-on-credit/m-p/1045795#M293544 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1304020">@Frankmock</a>&nbsp; you will need to call customer services to request this but they will take about seven working days to get it back. &nbsp;</P> Mon, 19 Apr 2021 20:13:15 GMT Chris_B 2021-04-19T20:13:15Z https://community.ee.co.uk/t5/Archived-Posts/Refund-needed-on-credit/m-p/1045790#M293543 <P>I manually topped up and purchased a pack as mine had ran out before the automatic top up came out of my account, then a few days later the automatic top up came out and isn’t needed as I’ve already renewed my pack. Is it possible to get the credit refunded back to my account as it’s not being used till next month?</P> Mon, 19 Apr 2021 20:03:19 GMT https://community.ee.co.uk/t5/Archived-Posts/Refund-needed-on-credit/m-p/1045790#M293543 Frankmock 2021-04-19T20:03:19Z https://community.ee.co.uk/t5/Archived-Posts/Refund-needed-on-credit/m-p/1045795#M293544 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1304020">@Frankmock</a>&nbsp; you will need to call customer services to request this but they will take about seven working days to get it back. &nbsp;</P> Mon, 19 Apr 2021 20:13:15 GMT https://community.ee.co.uk/t5/Archived-Posts/Refund-needed-on-credit/m-p/1045795#M293544 Chris_B 2021-04-19T20:13:15Z https://community.ee.co.uk/t5/Archived-Posts/Refund-needed-on-credit/m-p/1045810#M293545 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1304020">@Frankmock</a>&nbsp;: PAYG credit is not normally refundable.</P> Mon, 19 Apr 2021 21:45:34 GMT https://community.ee.co.uk/t5/Archived-Posts/Refund-needed-on-credit/m-p/1045810#M293545 XRaySpeX 2021-04-19T21:45:34Z