topic How can I get back my number disconnected for lack of use? in Archived Posts

How can I get back my number disconnected for lack of use?

Blegal — Sat, 17 Apr 2021 18:58:56 GMT

Re: How can I get back my number disconnected for lack of use?

bristolian — Sat, 17 Apr 2021 19:18:20 GMT

Hello @Blegal

If this was a PAYG number disconnected by the hibernation policy, you can read full details on this help page

Once the 273-day limit has passed, your number has been lost.

Re: How can I get back my number disconnected for lack of use?

XRaySpeX — Sat, 17 Apr 2021 22:21:15 GMT

@Blegal : Sounds like it has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.