topic Re: Data pack in Archived Posts

Data pack

Linney1967 — Wed, 14 Apr 2021 08:56:29 GMT

I have a data pack. I top it up £10 each month. I topped it up on the 6th April. It was due to start automatically today. I got a message saying that I need £10 for my data pack to start. I have 293mb rolled over from my last pack. When I looked on my EE it says that I have £9.60 credit.

Re: Data pack

tmobilefan — Wed, 14 Apr 2021 10:10:05 GMT

Linney1967,

at first glance, it looks as if your data did not activate unfortunately this will be a call to customer services,

the other option is to top-up perhaps £5 or £10 and try, again I'm afraid

god luck in getting resolved

have a great day / week now

Re: Data pack

tmobilefan — Wed, 14 Apr 2021 10:22:23 GMT

here is a web page liked to phone numbers you can call

https://ee.co.uk/help/help-new/get-in-touch

Legacy brand Mobile or SIM Only customers

Calling from	Number	Cost
EE mobile	150	Free during our opening hours* (25p per call on pay as you go)
EE landline	0845 412 5000	7p per minute
Another provider	0800 079 8586	Check call charges with your provider
From abroad	+44 (0) 207 362 0200	Please check our roaming charges for calling costs

Re: Data pack

Leanne_T — Wed, 14 Apr 2021 11:03:41 GMT

Hi @Linney1967

Thanks for coming to the community.

It looks like you may have used 40p of the credit for the pack, could you have send a picture message, or made a call, sent a text that was not included in your pack?

Thanks 🙂

Leanne.