topic Re: Pay as you go. Can make and recieve calls but my Internet and texts still arent in Archived Posts

Pay as you go. Can make and recieve calls but my Internet and texts still arent

Siscera — Sun, 11 Apr 2021 05:53:03 GMT

3 days ago I topped up with the £30 pack for 60gb Internet and unlimited calls and texts. I have been able to make and receive calls but the Internet will not work and I cant send texts. Even when trying to text 150 it says failed. I have contacted ee by phone who say it is a known issue and they arent sure how long it will take. However after 3 days already and with paying for it so I can use the Internet I am really annoyed that this is still not working. Does anyone else know if I can do anything to make it work? I have restarted my phone multiple times too

Re: Pay as you go. Can make and recieve calls but my Internet and texts still arent

Christopher_G — Sun, 11 Apr 2021 08:07:47 GMT

Hi @Siscera

Welcome to the community.

Which phone do you have? Is it a new phone?

Chris

Re: Pay as you go. Can make and recieve calls but my Internet and texts still arent

XRaySpeX — Sun, 11 Apr 2021 12:15:14 GMT

Where are you?

Re: Pay as you go. Can make and recieve calls but my Internet and texts still arent

Siscera — Sun, 11 Apr 2021 12:46:03 GMT

I am in Sheffield, UK.

Re: Pay as you go. Can make and recieve calls but my Internet and texts still arent

Siscera — Sun, 11 Apr 2021 12:46:45 GMT

I have the s10e. It isn't a new phone it is from my previous contract with ee.

Re: Pay as you go. Can make and recieve calls but my Internet and texts still arent

Christopher_G — Sun, 11 Apr 2021 14:24:32 GMT

Are there any maintenance works in your area, @Siscera?

You can check by popping your postcode into our coverage checker and selecting 'check network'.

Chris

Re: Pay as you go. Can make and recieve calls but my Internet and texts still arent

Siscera — Sun, 11 Apr 2021 15:16:41 GMT

I have checked and there are no problems in my area

Re: Pay as you go. Can make and recieve calls but my Internet and texts still arent

Leanne_T — Mon, 12 Apr 2021 07:09:51 GMT

Thanks for checking @Siscera

In this case, I would suggest giving us another call and our Pay as you go Care team can get you an update on this 🙂

Leanne.