https://community.ee.co.uk/t5/Archived-Posts/Top-up-failed/m-p/1043844#M293366 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1759203">@Busblakey</a></P> <P>&nbsp;</P> <P>Welcome to the community., I'm sorry to hear you had these problems topping up.&nbsp;</P> <P>&nbsp;</P> <P>If the first two top ups weren't successful, you should see the money back in your account soon, once your bank realises the payments didn't go through.</P> <P>&nbsp;</P> <P>Chris</P> Sun, 11 Apr 2021 07:46:46 GMT Christopher_G 2021-04-11T07:46:46Z https://community.ee.co.uk/t5/Archived-Posts/Top-up-failed/m-p/1043807#M293365 <P>I have a pay as you go sim and tried to add £25 over the phone and the payment didn’t go through so I tried again for £20 which also didn’t work. I then went online and managed to add £25 to my sim. When I checked my bank the first two payment attempts I made are now pending but I only have the credit from the online top up.&nbsp;<BR /><BR /></P><P>What happens now, can I receive a refund or will I have to contact my bank?&nbsp;</P><P>&nbsp;</P><P>Rich</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 10 Apr 2021 22:48:59 GMT https://community.ee.co.uk/t5/Archived-Posts/Top-up-failed/m-p/1043807#M293365 Busblakey 2021-04-10T22:48:59Z https://community.ee.co.uk/t5/Archived-Posts/Top-up-failed/m-p/1043844#M293366 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1759203">@Busblakey</a></P> <P>&nbsp;</P> <P>Welcome to the community., I'm sorry to hear you had these problems topping up.&nbsp;</P> <P>&nbsp;</P> <P>If the first two top ups weren't successful, you should see the money back in your account soon, once your bank realises the payments didn't go through.</P> <P>&nbsp;</P> <P>Chris</P> Sun, 11 Apr 2021 07:46:46 GMT https://community.ee.co.uk/t5/Archived-Posts/Top-up-failed/m-p/1043844#M293366 Christopher_G 2021-04-11T07:46:46Z