topic Re: How do I get traditional PAYG? in Archived Posts

How do I get traditional PAYG?

NickJ58 — Sat, 10 Apr 2021 07:44:16 GMT

Hello,

I'm currently on a £1 a week renewal pack, however I did text STOP PACK recently because I thought this would instigate the traditional PAYG, but it has just renewed again this morning. I don't know if this was because I still had £3 left but it's starting to annoy me.

I hardly do much texting or Phoning at all, and I just want to pay for what I use instead of these renewals.

Thank You

Re: How do I get traditional PAYG?

Leanne_T — Sat, 10 Apr 2021 08:05:59 GMT

Hi @NickJ58

I am sorry to hear the pack has renewed after you text STOP PACK to 150.

To get this looked into, please get in touch with our Pay as you go Care team they will have access to your account and be able to help you further.

Thanks 🙂

Leanne.

Re: How do I get traditional PAYG?

NickJ58 — Sat, 10 Apr 2021 12:16:31 GMT

Hello,

I've contacted them and it's been sorted.

Thanks

Re: How do I get traditional PAYG?

Leanne_T — Sat, 10 Apr 2021 12:17:30 GMT

Thanks for coming back and letting me know @NickJ58

Have a lovely weekend 🙂

Leanne.