topic Re: cancelation of packs in Archived Posts

cancelation of packs

JH1231 — Fri, 09 Apr 2021 22:14:24 GMT

Hello,
I'm interested in canceling EE PAYG packs, I've texted STOP PACKS several times to 150, which tells me they'll stop recurring. However, I want to stop using packs all together and to use my phone as a regular PAYG.

How can I do this?

Cheers.

Re: cancelation of packs

XRaySpeX — Fri, 09 Apr 2021 23:29:45 GMT

That's what STOP PACK does. It stops the current pack recurring at all unless & until you deliberately buy another pack. You can then use the SIM for calls & texts but not data as normal PAYG at standard per-unit rates paid for out of your standing PAYG credit balance.

To save the SIM going into hibernation due to lack of use, just remember within every 179 days (~ 6 months) to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from any Pack or Add-on you might have.

Re: cancelation of packs

JH1231 — Sat, 10 Apr 2021 09:23:09 GMT

Yes, I understand that STOP PACK will stop a recurring payment/pack being made.

I want to stop them alltogether.

Everytime I top up after a STOP PACK has been sent, they take the money from my account and give a pack, which I've originally tried to stop and do not want.

I want the money to remain in my account for longer than a month or 30 days, to use as and when I want to.

So, how can I cancel packs indefinitely?

Re: cancelation of packs

Leanne_T — Sat, 10 Apr 2021 09:26:18 GMT

Hi @JH1231

Thanks for coming to the community.

I am sorry to hear the pack has renewed after you have text STOP PACK to 150.

To get this looked into, please get in touch with our Pay as you go Care team they will have access to your account and be able to help you further.

Thanks 🙂

Leanne.