topic Re: Pack don't start immediately after top-up in Archived Posts

Pack don't start immediately after top-up

Rangergogogo — Wed, 06 Feb 2019 14:20:03 GMT

I purchased a £15 SIM card to my boss who is in Italy now. He has been using a week until reaching data limit, then he went to top-up by £15 more yesterday. After that, he is still not able to use mobile data. From the site add-on.ee.co.uk, his account show a message "Your pack will start again on 04/03/2019". He can see the current credit is £15. How to activate the pack immediately?

Re: Pack don't start immediately after top-up

Rangergogogo — Wed, 06 Feb 2019 14:23:59 GMT

Re: Pack don't start immediately after top-up

Profile closed — Wed, 06 Feb 2019 14:39:31 GMT

Hi @Rangergogogo

Welcome to the EE Community,

If you text NOW to 150 the pack should start.

Re: Pack don't start immediately after top-up

Rangergogogo — Wed, 06 Feb 2019 15:44:44 GMT

Get a replied text:

"You already have a Pack, but if you would still like to start another one straight away, please text ALL PACKS to 150, buy a pack with your credit and then text NOW to 150."

How to re-activate the current pack immediately?

Re: Pack don't start immediately after top-up

Rangergogogo — Wed, 06 Feb 2019 15:55:08 GMT

After text NOW to 150, got a replied text:

"You already have a Pack, but if you would still like to start another one straight away, please text ALL PACKS to 150, buy a pack with your credit and then text NOW to 150."

How to activate the pack immediately?

Re: Pack don't start immediately after top-up

Katie_B — Wed, 06 Feb 2019 15:58:16 GMT

Good Afternoon @Rangergogogo.

I can see @Profile closed has provided you with some great information.

I would recommend following the instructions provided on the text message you received.

Please let me know the outcome and if you successfully activate your pack.

Thanks, Katie 🙂

Re: Pack don't start immediately after top-up

Katie_B — Wed, 06 Feb 2019 15:58:57 GMT

Good Afternoon @Rangergogogo.

I have responded in your other thread.

Katie 🙂

Re: Pack don't start immediately after top-up

Katie_B — Wed, 06 Feb 2019 16:00:25 GMT

Hi @Rangergogogo.

I have responded in your other thread.

Katie 🙂

Re: Pack don't start immediately after top-up

Rangergogogo — Wed, 06 Feb 2019 16:04:23 GMT

Hi Katie,

However it doesn''t work. Get a replied text:

"You already have a Pack, but if you would still like to start another one straight away, please text ALL PACKS to 150, buy a pack with your credit and then text NOW to 150."

I have current credit 15 pounds. How to activate the Pack immediately? Thanks

Re: Pack don't start immediately after top-up

Katie_B — Wed, 06 Feb 2019 16:08:23 GMT

Thanks for confirming this @Rangergogogo.

I would recommend contacting our mobile care team who can look at this further for you.

They will also be able to activate your pack.

Katie 🙂

Re: Pack don't start immediately after top-up

Rangergogogo — Wed, 06 Feb 2019 16:18:12 GMT

Katie, I'm not familar with the site. Please can you send me the full link to contact mobile data team for further assistance. I'm in overseas and not able to call by phone. Thanks,

Re: Pack don't start immediately after top-up

XRaySpeX — Wed, 06 Feb 2019 16:22:43 GMT

@Rangergogogo: What is happening is:

The current pack doesn't expire until 03/03/2019.
Its data has run out.
But the next pack isn't due to be bought until 04/03/2019.
You have topped up the necessary amount.
But you haven't yet bought the next pack.
Topping-up doesn't in itself buy a pack until the pack is due to be bought.

You should follow exactly the instructions you got back from the NOW:

Buy the pack you want, by texting DP15 to 150 if it is a Data Pack you want or whatever code of the pack you want.
Now text NOW to 150 to get it started early.

Re: Pack don't start immediately after top-up

Katie_B — Wed, 06 Feb 2019 16:23:23 GMT

Hi @Rangergogogo.

I have sent you a private message for further information, please take a look and get back to me.

Katie 🙂

Re: Pack don't start immediately after top-up

Fungulo — Sat, 10 Apr 2021 01:40:41 GMT

Well this doesn't work and repeating it doesn't help. Useless.

Re: Pack don't start immediately after top-up

Leanne_T — Sat, 10 Apr 2021 06:29:05 GMT

Hi @Fungulo

Thanks for coming to the community.

Can you text BALANCE to 150 and let me know the reply?

Speak soon 🙂

Leanne.