topic Re: Data add on in Archived Posts

Data add on

davyware — Fri, 09 Apr 2021 14:14:40 GMT

I bought a 500 mb data add on which is supposed to last 7 days oe untill used up but i received a text 10 minutes after buying saying the pack had ended. What can i do to correct this.

Re: Data add on

XRaySpeX — Fri, 09 Apr 2021 14:29:34 GMT

Well, half a Gig isn't much data. What were you doing?

Re: Data add on

davyware — Fri, 09 Apr 2021 14:38:32 GMT

I did not even use my data from buying the add on to the text saying it was used up.

Re: Data add on

Leanne_T — Fri, 09 Apr 2021 14:53:21 GMT

Hi @davyware

Thanks for coming to the community.

If you would like to get this looked into, please get in touch with our Pay as you go Care team.

You can find details on data usage in our How much data am I using on EE? article.

Thanks 🙂

Leanne.