topic Re: Call EE from abroad to get top up invoice in Archived Posts

Call EE from abroad to get top up invoice

lmc_630 — Fri, 09 Apr 2021 09:29:55 GMT

Hi,

I need to call EE to get an invoice of my top up, but I am abroad. I've tried calling 07953966250 but it only offers two option, make a top up or add a voucher. How can I contact you to get the invoice? I am pay as you go customer.

Re: Call EE from abroad to get top up invoice

bristolian — Fri, 09 Apr 2021 10:55:16 GMT

Hi @lmc_630

Can you clarify what you mean by a top-up invoice? I only ask because "Invoice" is a term normally associated with a pay-monthly account, which is not PAYG.

Is it a receipt for a top-up that you're wanting? If so, can you not get this from your credit card or bank statement?

Re: Call EE from abroad to get top up invoice

lmc_630 — Fri, 09 Apr 2021 11:00:17 GMT

I need a VAT receipt. Usually I contact EE by phone and they send it to me, but this time I am abroad and the contact center locution does not give me the possibility to speak with customer service.

Re: Call EE from abroad to get top up invoice

Leanne_T — Fri, 09 Apr 2021 11:24:43 GMT

Hi @lmc_630

Thanks for coming to the community.

If you call us on +44 7953 966 250, after the top up information you should get an option to speak to a member of the team, if you are calling from the EE phone you will need credit to be transferred.

Leanne.

Re: Call EE from abroad to get top up invoice

lmc_630 — Fri, 09 Apr 2021 11:33:49 GMT

Hi Leanne

I only receive two options:

1. Top up

2. Use a voucher

There is no way to speak to a member of the team

Re: Call EE from abroad to get top up invoice

Leanne_T — Fri, 09 Apr 2021 11:35:04 GMT

Hi @lmc_630

Thanks for the quick reply 🙂

Are you calling from your EE phone?

Leanne.

Re: Call EE from abroad to get top up invoice

lmc_630 — Fri, 09 Apr 2021 11:43:44 GMT

Yes, I am calling from my EE phone.

Re: Call EE from abroad to get top up invoice

Leanne_T — Fri, 09 Apr 2021 11:44:34 GMT

Thanks @lmc_630

Do you have credit to speak to one of the team?

Thanks 🙂

Leanne.

Re: Call EE from abroad to get top up invoice

lmc_630 — Fri, 09 Apr 2021 11:49:25 GMT

No. Do I have to pay to speak to one member of the team?

Re: Call EE from abroad to get top up invoice

lmc_630 — Fri, 09 Apr 2021 11:51:34 GMT

I am in Europe.

Re: Call EE from abroad to get top up invoice

Leanne_T — Fri, 09 Apr 2021 12:06:38 GMT

Thanks @lmc_630

You should get the option, I have sent you a private message on here for some details, to see if I can help you with your Pay as you go invoice 🙂

Thanks.

Leanne.

Re: Call EE from abroad to get top up invoice

XRaySpeX — Fri, 09 Apr 2021 12:30:09 GMT

It costs 25p per call to call CS on PAYG. You need to have credit of at least this amount. Try calling CS on the Freephone no. in my sig.