topic Re: Free boosts date in Archived Posts

Free boosts date

Jeffriesconnor4 — Thu, 08 Apr 2021 20:12:34 GMT

I have a free boost which renews in 29 days and my pack renews in 24 days, is there anyway to change the boost so it refreshes at the same time as my pack?

@Chris_B

Re: Free boosts date

XRaySpeX — Thu, 08 Apr 2021 20:15:58 GMT

Boosts don't renew on certain dates. They are auto added to your pack allowances with the pack.

Re: Free boosts date

Jeffriesconnor4 — Thu, 08 Apr 2021 20:20:56 GMT

Okay, that's great. Why does the myEE app say 29 days until it renews then?

Re: Free boosts date

Chris_B — Thu, 08 Apr 2021 20:55:58 GMT

@Jeffriesconnor4 Have you at any point started a pack early?

Re: Free boosts date

Jeffriesconnor4 — Thu, 08 Apr 2021 21:00:39 GMT

They always start automatically. Never started one early

Re: Free boosts date

Jeffriesconnor4 — Thu, 08 Apr 2021 21:01:23 GMT

@Chris_B @

Re: Free boosts date

Jon_K — Fri, 09 Apr 2021 07:58:18 GMT

Hi @Jeffriesconnor4.

Could you let us know what reply you get if you text the word Boost to 150?

Jon

Re: Free boosts date

Jeffriesconnor4 — Fri, 09 Apr 2021 08:00:51 GMT

I have to buy 2 more packs to boost my data for free.

I do already have a boost though. The boost I already have shows in myEE

Re: Free boosts date

Jon_K — Fri, 09 Apr 2021 11:48:29 GMT

Thanks @Jeffriesconnor4.

I'd recommend getting in touch with our Customer Care team so they can check your account and make sure the boosts are ready to go.

Jon