topic Re: Set up password for new pay as you go SIM account in Archived Posts

Set up password for new pay as you go SIM account

blabalottie — Tue, 06 Apr 2021 13:09:38 GMT

I recently changed my monthly plan to a pay as you go and I've been told I need to set up a new password. I am currently not able to call the customer services line so have been told to ask here if one could be set up for me.

Thanks very much in advance

Re: Set up password for new pay as you go SIM account

Chris_B — Tue, 06 Apr 2021 13:13:55 GMT

@blabalottie As it’s account related no one here can help with this as there is no access to customer accounts from here. Only customer services can help you with this

Re: Set up password for new pay as you go SIM account

blabalottie — Tue, 06 Apr 2021 13:13:53 GMT

Thanks Chris. Customer services told me to ask on here though?

Re: Set up password for new pay as you go SIM account

Leanne_T — Tue, 06 Apr 2021 14:13:33 GMT

Hi @blabalottie

Thanks for coming to the community.

Are you looking to change the password for your My EE account, or the password you use for calling us on 150?

Thanks 🙂

Leanne.

Re: Set up password for new pay as you go SIM account

blabalottie — Wed, 07 Apr 2021 09:18:58 GMT

Hi Leanne 🙂

I need to set up a password for calling customer services.

Thanks very much

Re: Set up password for new pay as you go SIM account

James_B — Wed, 07 Apr 2021 09:40:42 GMT

Hi @blabalottie,

Our Customer Care Team will be happy to set up your account password if you get in touch.

Thanks

James

Re: Set up password for new pay as you go SIM account

blabalottie — Wed, 07 Apr 2021 10:24:29 GMT

Thanks James. I'm unable to call 150 at the moment because the SIM is not activated. So I unfortunately can't call customer services that's the issue, and I assume why they told me to ask on the EE community.

Re: Set up password for new pay as you go SIM account

James_B — Wed, 07 Apr 2021 10:38:55 GMT

Hi @blabalottie,

To activate your SIM, just make a call or send a text.

Thanks

James

Re: Set up password for new pay as you go SIM account

blabalottie — Wed, 07 Apr 2021 10:42:29 GMT

I'm not in the UK at the moment and won't be returning until September therefore I can't activate my SIM which is why I'm trying to do it through Customer Services.

My mum is in the UK and called for me and was told that I should ask the EE community to set me up a password so she could deal with it for me.

Thanks

Re: Set up password for new pay as you go SIM account

James_B — Wed, 07 Apr 2021 10:45:33 GMT

Hi @blabalottie,

Sorry, we can't access your account via the community.

You can call Customer Care from abroad on +44 (0) 7953 966 250.

Hope this helps.

James

Re: Set up password for new pay as you go SIM account

XRaySpeX — Wed, 07 Apr 2021 18:09:42 GMT

Why you need to change your pwd for calling CS about the same EE mobile no. seems ridiculous.

Try calling CS on the Freephone no. in my sig. over Skype. It should be free.