topic Re: Buy Add-on or Pack When I Don’t Have the Device With Me in Archived Posts

Buy Add-on or Pack When I Don’t Have the Device With Me

PeteSimpson — Tue, 19 May 2020 22:35:02 GMT

Hi, I have a data only PAYG SIM in an iPAD which I have sent to an elderly relative to use during lockdown. The number is linked to my account and I can easily top up credit, but how can I buy more data without physically having the iPAD with me, as getting my elderly relative to navigate to add-on.ee.co.uk will not be possible, as she struggles with anything except answering FaceTime.

Re: Buy Add-on or Pack When I Don’t Have the Device With Me

XRaySpeX — Tue, 19 May 2020 22:54:01 GMT

You can buy data add-ons for this no. thro' your MyEE a/c. Go to Menu / Add-ons.

Re: Buy Add-on or Pack When I Don’t Have the Device With Me

PeteSimpson — Tue, 19 May 2020 23:21:28 GMT

Thanks for the quick response and help.
In the app it just says “this area is still under development” and on the webpage I can’t see the option to buy a pack, just a link to add-on.ee.co.uk.

Is it because there is still a day left on the current pack, and I’ll be able to buy another remotely when it expires?

Re: Buy Add-on or Pack When I Don’t Have the Device With Me

Jon_K — Wed, 20 May 2020 09:15:28 GMT

Hi @PeteSimpson.

Welcome to the community.

Have you been able to buy the pack?

Jon

Re: Buy Add-on or Pack When I Don’t Have the Device With Me

PeteSimpson — Wed, 20 May 2020 14:02:03 GMT

Hi Jon, I was not able to buy a data add-on from within the EE iPhone or iPad apps, or the EE website. In the end I called EE customer services who added it for me. It worked fine, but not ideal to do that every time whilst EE are trying to keep call volumes low.
Kind regards, Peter.

Re: Buy Add-on or Pack When I Don’t Have the Device With Me

Jon_K — Wed, 20 May 2020 14:38:03 GMT

Thanks for letting us know, @PeteSimpson.

Hopefully it works next time.

Jon

Re: Buy Add-on or Pack When I Don’t Have the Device With Me

Shazbabes — Tue, 06 Apr 2021 20:04:56 GMT

Apologies for jumping in on this post but I am having the same problem. My elderly Dad has an ipad with a PAYG sim which I usually top up and buy a 3 monthly 20gb add on for so he can access the internet. This can normally be done easily via the ipad itself but as I am away at the moment I am having trouble buying the add on for him.

When I log into the account for the PAYG sim, which is separate to my own contract login, I can see the balance and am able to top up but when I click to go to the add on page it switches to MY account and will not let me buy data.

I've tried calling customer services and could not get to speak to anyone for help; similarly live chat seems to be unavailable for my query.

Please can you help?

Re: Buy Add-on or Pack When I Don’t Have the Device With Me

James_B — Wed, 07 Apr 2021 06:56:56 GMT

Hi @Shazbabes,

Welcome to the EE Community. 🙂

I'm sorry to hear you are having issues purchasing a pay as you go add-on via My EE.

Are you having the same issue in the app and online?

James