topic Re: I Bought a New Phone But Top-Up Card is Not Linked in Archived Posts

I Bought a New Phone But Top-Up Card is Not Linked

Varrla — Tue, 06 Apr 2021 18:17:42 GMT

Hello,

I purchased a new Alcatel phone in Feb 2021 with the £10 pack. As I already had £10 on my old phone and wanted to keep that number, I put my old SIM card (T-Mobile) into the phone. Now that money has run out, I wanted to connect the top up card and use that £10 voucher.

When I call 150 and go through the process, the final message says "This card is linked to another mobile phone".

what does this mean? What can I do to redeem this £10 voucher?

Thanks

Re: I Bought a New Phone But Top-Up Card is Not Linked

Chris_B — Tue, 06 Apr 2021 18:19:42 GMT

@Varrla That card is linked to the sim that came with the device.

Re: I Bought a New Phone But Top-Up Card is Not Linked

Varrla — Tue, 06 Apr 2021 18:22:18 GMT

Since I won't be using the sim, how do I redeem the money?

Re: I Bought a New Phone But Top-Up Card is Not Linked

Chris_B — Tue, 06 Apr 2021 18:24:04 GMT

@Varrla You need to call customer services and have your number transferred to the new SIM card.

Re: I Bought a New Phone But Top-Up Card is Not Linked

Varrla — Tue, 06 Apr 2021 18:28:31 GMT

Excellent.

Tried to find a solution online since trying to get through to a human is almost impossible.

Thanks - will try them tomorrow.