topic Re: 4G not working in Archived Posts

4G not working

drylipss — Fri, 02 Apr 2021 17:50:25 GMT

I am a new user.

Yesterday, the '50 MB Initial Allowance' can be used and ran out. But today, the 'Pack Allowance 8 GB ' cannot be used.

And, the call function is available, and text function is half available. I only can get message, but cannot send them out.

I try to a lot of way to fix this problem. Anyone can do a favour？

Re: 4G not working

XRaySpeX — Fri, 02 Apr 2021 18:30:52 GMT

@drylipss : What does texting AL to 150 from it fully report verbatim (it is free)?

Re: 4G not working

drylipss — Fri, 02 Apr 2021 18:42:00 GMT

It cannot be sent to 150.

the information showed that:

Sorry we were unable to process your request, this service is only available to EE customers. If you have recently joined EE it can take up to 48hrs before we can service your text request. If you continue to receive this message please call us on 150.

Re: 4G not working

XRaySpeX — Fri, 02 Apr 2021 18:47:21 GMT

You mean the text could be sent to 150 but 150 rejected it with that msg.

You either have to wait as it says or you don't have an EE SIM.

What does your online MyEE say about your current Pack, allowances & credit? It'll be on the landing or My EE Mobile page.

Re: 4G not working

drylipss — Fri, 02 Apr 2021 18:56:43 GMT

I could not sent any messages, but i could received them. I had a new SIM card and topped up twice.

Re: 4G not working

James_B — Sat, 03 Apr 2021 07:37:11 GMT

Hi @drylipss,

Welcome to the EE Community. 🙂

Have you been able to use your data allowance yet?

James

Re: 4G not working

drylipss — Sat, 03 Apr 2021 08:17:21 GMT

not yet TT

Re: 4G not working

James_B — Sat, 03 Apr 2021 08:23:55 GMT

Hi @drylipss,

Does your pack show as active in My EE?

Are you in the UK or roaming?

James

Re: 4G not working

drylipss — Sat, 03 Apr 2021 08:31:45 GMT

Yes, I’m in the UK.

Re: 4G not working

drylipss — Sat, 03 Apr 2021 08:34:53 GMT

Re: 4G not working

James_B — Sat, 03 Apr 2021 08:36:24 GMT

Hi @drylipss,

What happens when you try to open a web page in your browser over mobile data?

James

Re: 4G not working

drylipss — Sat, 03 Apr 2021 08:44:48 GMT

“could not activate mobile date network, PDP authentication failure”

Re: 4G not working

James_B — Sat, 03 Apr 2021 08:53:17 GMT

Hi @drylipss,

What type of phone are you using?

James

Re: 4G not working

drylipss — Sat, 03 Apr 2021 08:54:48 GMT

iPhone 8

Re: 4G not working

James_B — Sat, 03 Apr 2021 08:57:46 GMT

Hi @drylipss,

If you go to Settings > General > About, are there any carrier updates available?

James

Re: 4G not working

drylipss — Sat, 03 Apr 2021 14:34:12 GMT

Settings already show network provider EE. Does it have anything to do with my phone's type?

Re: 4G not working

James_B — Sat, 03 Apr 2021 14:59:42 GMT

Did you see an option to update your carrier settings @drylipss?

James

Re: 4G not working

drylipss — Sat, 03 Apr 2021 15:42:32 GMT

unfortunately, I could not see that. I put SIM card into another iPhone, it's shows not network too

Re: 4G not working

Christopher_G — Mon, 05 Apr 2021 07:36:46 GMT

Hi @drylipss

If you're still having problems, I'd definitely recommend speaking to our Tech Gurus so that they can look into this further.

Chris