topic Re: New pay as you go packs in Archived Posts

New pay as you go packs

Katie_J — Wed, 18 Aug 2021 08:58:24 GMT

We’ve launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.

Our packs last for up to 30 days and pay as you go customers benefit from:

Name	Allowance
£10 Pack	4GB data, 100 minutes, unlimited texts
£15 Pack	8GB data, unlimited mins, unlimited texts
£20 Pack	15GB data, unlimited minutes, unlimited texts
£25 Pack	30GB data, unlimited minutes, unlimited texts
£30 Pack	60GB data, unlimited minutes, unlimited texts

Talk focused packs

Name	Allowance
£1 Talk Pack	10MB, 100 minutes, 200 texts
£10 Talk Pack	2GB, 400 minutes, unlimited texts

Can I renew my existing pack?

You can renew your existing pack, if you’d prefer, by continuing your agreed card payments or topping up the correct amount. You can do this if you’re within your 90 day repurchase period.

If your 90 day repurchase period has ended, you’ll be able to buy one of our new packs.
You can find out more about how our pay as you go packs work on our Help pages.

Re: New pay as you go packs

Francis5 — Sat, 21 Mar 2020 10:11:24 GMT

Re: New pay as you go packs

jafj25 — Wed, 25 Mar 2020 12:15:15 GMT

On my Account it says for EE Pack 0B Data and unlimited texts and mins, is this out of date, working from home so need to find a solution

Re: New pay as you go packs

James_B — Wed, 25 Mar 2020 13:52:41 GMT

Hi @jafj25,

Welcome to the EE Community. 🙂

Which pack are you using?

Have you already used your data allowance?

Thanks

James

Re: New pay as you go packs

Charliebucket20 — Wed, 25 Mar 2020 16:04:08 GMT

I need unlimited internet access

Re: New pay as you go packs

Jon_K — Wed, 25 Mar 2020 17:28:56 GMT

Hi @lazzab,

Welcome to the EE Community.

You can see our available pay as you go packs on our pay as you go help page.

We offer unlimited data on some of our pay monthly plans.

Jon

Re: New pay as you go packs

harieaston — Thu, 26 Mar 2020 10:54:37 GMT

Hi, will this sim work in a dongle?? I need to set up mobile broadband or something similar for working from home with no wifi etc. I have a dongle already but the sim i was using previously has expired.

Re: New pay as you go packs

Christopher_G — Thu, 26 Mar 2020 12:57:52 GMT

Hi @harieaston

As long as the dongle is an EE dongle or unlocked to all networks and the SIM fits, you'll be able to use an EE SIM in it.

Chris 🙂

Re: New pay as you go packs

harieaston — Thu, 26 Mar 2020 16:27:02 GMT

It’s a huwei one that I used with EE last time so hopefully that works??

Sent from my iPhone

Re: New pay as you go packs

Jon_K — Thu, 26 Mar 2020 17:42:21 GMT

If you've used it before on EE, it should be fine, @harieaston 🙂

Re: New pay as you go packs

Evostick100 — Fri, 27 Mar 2020 15:54:03 GMT

Hi, I am looking at a pay as you go for my son but am confused by the 'pack' detail and what this means? My wife and I are EE so want to keep him on same network.

I was looking for a pay once (£10) and then 'top up' as required. Do EE do these or is it just packs? If just these 'packs' how do they work with the comment "lasts a month". Sorry for confusion but I can't make sense of it! 🤦‍♂️

Re: New pay as you go packs

Jon_K — Fri, 27 Mar 2020 16:28:48 GMT

Hi @Evostick100.

Welcome to the community 🙂

We do offer standard pay as you go rates without a pack.

Some users may find that they get more for their money by having a pack, but this isn't the case for all users.

Jon

Re: New pay as you go packs

DravenXyt — Sat, 28 Mar 2020 09:52:25 GMT

OK, I'm very sorry but I am severely annoyed with these PAYG packs. For the past 3 days I've been trying to claim the £10 Pack by texting DP10 to 150 and every time I've done it, I've just received a reply saying "I'm sorry, we are experiencing some problems and can't add your pack right now. Please try again later." and I've tried multiple times every day and it still doesn't work. Can someone please help me with this

Re: New pay as you go packs

Leanne_T — Sat, 28 Mar 2020 12:52:49 GMT

Hi there @DravenXyt

Thanks for coming here,

Have you had a pack previously?

Can you text BALANCE to 150 and let me know the reply?

Thanks 🙂

Leanne.

Re: New pay as you go packs

DravenXyt — Sat, 28 Mar 2020 12:59:34 GMT

I have not had the pack beforehand, but I am trying to purchase it as I
have been for the past few days now

Re: New pay as you go packs

Leanne_T — Sat, 28 Mar 2020 13:08:39 GMT

Thanks @DravenXyt

Is it the £10.00 data pack, with 100 mins, unlimited texts and 4GB of data?

Can you text BALANCE and let me know the reply?

Leanne.

Re: New pay as you go packs

DravenXyt — Sat, 28 Mar 2020 17:32:11 GMT

No I've never had the pack, but every time I try to purchase it, I just receive a reply saying that I can't get the pack due to experiencing issues. I really need the £10.00 data plan, 100 minutes, unlimited texts and 2GB. I don't know why I can't get it

Re: New pay as you go packs

Leanne_T — Sat, 28 Mar 2020 17:45:15 GMT

Hi there @DravenXyt

Thanks for coming back to me.

Can you try texting the codes on our Pay as you go Packs Help page.

Let me know if this works for you.

Leanne.

Re: New pay as you go packs

janbrads — Sun, 29 Mar 2020 15:56:32 GMT

Hi there

My elderly mum is set up on a really old sim which I have to manually top up when her credit gets low. In these difficult times, I want to add on a talk focussed plan to her SIM that renews automatically - how do I do that?

Cheers!

Re: New pay as you go packs

HeyJude59 — Sun, 29 Mar 2020 16:40:44 GMT

It would be useful to have an “unlimited data” option for pay as you go subscribers. Especially during this lockdown period. I’m living on the east coast literally at the end of the road before the north sea. The internet service is very poor. I have a monthly £15/month payg deal, and it’s easy to rip thru the data. Perhaps ee could do a unlimited data offer for us payg users while we get thru this virus pandemic. I’l happy to pay ... just not every month. I can’t afford it.