topic Re: Cancellation in Archived Posts

Cancellation

Calders — Sat, 16 Nov 2019 23:01:35 GMT

Am I the only customer of EE that finds it damned frustrating that you have to phone them for everything.

Why can’t you have a damned email address, ah yes I forgot that would make it too easy to cancel your account.

I suggest everyone lobby government to make companies like EE set up an email department for customers.

i want to cancel my contract and every time I try to do so I’m asked a load of stupid questions as to why I want to cancel in an attempt to keep me as a customer.

I really am getting sick of this now, I’ve even written via snail mail and it’s got me nowhere.

Re: Cancellation

Northerner — Sat, 16 Nov 2019 23:39:02 GMT

Hi @Calders

Never had a problem myself. You are asked the questions to establish if there was anything EE can improve. If you politely said you don't want to answer these questions, then they wouldn't be asked.

As for email, you need to call to cancel as a security feature to ensure you are the account holder.

Good luck with your new carrier.

Thanks

Re: Cancellation

XRaySpeX — Sun, 17 Nov 2019 01:40:40 GMT

You don't need to cancel PAYG/Flex. Just text STOP PACK to 150 & bin the SIM.

Re: Cancellation

Christopher_G — Sun, 17 Nov 2019 10:29:08 GMT

HI @Calders

Welcome to the community.

Are you on a pay monthly plan, a pay as you plan go or a Flex plan?

Chris

Re: Cancellation

Calders — Sun, 17 Nov 2019 22:01:11 GMT

Hi Chris.

I have the information I need to cancel, thanks very much however for your response.

Calders.

Sent from myMail for iOS

Re: Cancellation

Calders — Sun, 17 Nov 2019 22:02:11 GMT

Thanks very much XrayspeX, much obliged

Calders.

Sent from myMail for iOS

Re: Cancellation

XRaySpeX — Mon, 18 Nov 2019 03:58:04 GMT

@Calders : Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

Was it on PAYG?

Re: Cancellation

Simmo69 — Wed, 29 Apr 2020 15:33:05 GMT

I have been trying to cancel my contract , please dont say I have to phone as I've tried numerous times and cannot get through ,I've tried live chat and got no where with that .I dont want to upgrade my contract ends on 4th June and I know I have to give notice so please help!!!!

Re: Cancellation

XRaySpeX — Wed, 29 Apr 2020 15:35:35 GMT

@Simmo69 : If the only way is to phone up then you must phone.

Re: Cancellation

Calders — Wed, 29 Apr 2020 22:20:38 GMT

Already cancelled, did it online.... now with another provider..

Sent from myMail for iOS

Re: Cancellation

Emerrrr122 — Sun, 04 Apr 2021 03:11:50 GMT

How did you cancel online? I'm in NZ and can't contact them via phone

Re: Cancellation

XRaySpeX — Sun, 04 Apr 2021 04:20:02 GMT

@Emerrrr122 : You can't! You need to phone to cancel with your 30-days notice.

Try calling the Freephone no. in my sig. over Skype. It should be free.