topic Re: Getting Use of Data from Packs in Archived Posts

Getting Use of Data from Packs

JOMO7 — Tue, 30 Mar 2021 19:16:01 GMT

My device is a Sony Xperia Android SO-02G with data enabled.
I have 7 days £1 Talk & Text Pack. This offers 10 Mb Data, 50 texts and 25 minutes every week. Over years of use I have built up free boosts totalling Data 450 Mb and 70 mins.
For past three months I have not been able to use the Data, which should be 460 Mb each week.
I am a low user. Typically in a week I use about 10 texts and maybe 20 minutes. I would also usually use 300 Mb data, so it is quite annoying when I cannot connect to Wi-Fi that I cannot get to use the data. Is it the Talk and Text Pack stopping me use the allowance?
If so, how do I get to use the Data? It would not be economical for me to go to the £10 packs as my £1 a week covers most of what I need except recently the Data.

Re: Getting Use of Data from Packs

XRaySpeX — Tue, 30 Mar 2021 19:32:46 GMT

@JOMO7 : Over the years, up to about 3 months ago, did you always have £1 Talk & Text Pack or have you switched pack?

What does texting AL to 150 from it fully report verbatim (it is free)? Similarly text BOOST to 150.

Re: Getting Use of Data from Packs

JOMO7 — Wed, 31 Mar 2021 11:54:47 GMT

@XRaySpeX thanks for getting back to me. I have not consciously changed Pack. The oldest usage download I found is December 2018 and shows purchase £1 Talk and Text pack. I have been using these Packs since 2016. I don't think these packs are available to newer customers.

I'm suspecting the pack has been changed to stop the Data operating even though Data 10Mb is supposed to be included each week. Combined with the accumulated Free Boosts it meets my needs.

I'm just trying to find out if is the case the pack has changed, which would explain why my Data is not working.

If this is not the cause, maybe I have a problem in the Sony phone.

Re: Getting Use of Data from Packs

XRaySpeX — Wed, 31 Mar 2021 12:02:34 GMT

AL & BOOST?

Re: Getting Use of Data from Packs

JOMO7 — Wed, 31 Mar 2021 12:13:37 GMT

@XRaySpeX

The response to AL is:

"Your current balance as of today 13:05 is £2.00. You have 95 minutes, 43 texts and 460MB remaining until 03/04/2021 for your £1 Talk & Text Pack. Your last top up was £5.00 on 09/03/2021 at 19:20. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices"

So this suggests the Data should be available.

Re: Getting Use of Data from Packs

JOMO7 — Wed, 31 Mar 2021 12:34:57 GMT

@XRaySpeX

The response from BOOST is:

"Great news. You will get an extra 70 minutes and 450MB every time you buy a pack. You are also 4 more packs away from being able to add another boost. For more info go to MyEE. ee.co.uk/myee"

This works well for me at £1 a week.

Re: Getting Use of Data from Packs

XRaySpeX — Wed, 31 Mar 2021 14:38:01 GMT

Well, AL & BOOST confirm you have been allocated exactly what you think you should be allocated.

So let's get back to your original problem that you are unable to use data. How are you trying to use data? Do you have your Mobile (or Packet) Data switched ON?

Re: Getting Use of Data from Packs

JOMO7 — Wed, 31 Mar 2021 15:34:24 GMT

I have Data enabled, EE Network is available, Phone data Limits within the parameters.

Prior to this problem, if I was not connected to Wi-Fi the phone auto switched me to Data. I also checked if I need to set APN, but I do not think I do.

Data EnabledNetwork AvailableData Limit set within allowance

Re: Getting Use of Data from Packs

XRaySpeX — Wed, 31 Mar 2021 15:44:16 GMT

Let's see the APN.

How are you trying to use data?

Re: Getting Use of Data from Packs

JOMO7 — Thu, 01 Apr 2021 11:46:33 GMT

@XRaySpeX Hi again. So, I have a part time job which involves occasional travel across the UK. I want to use data to pick up any emails or check bus or train times. When at stations and on some bus journeys I usually get Wi-Fi. Often there is no Wi-Fi so Data is a great help. This used to work fine up until December.

You asked to look at APN. Here are 5 screenshots:

First APN screen

Then I click the + icon and the various fields for APN display over 4 pages that follow:

APN first sectionAPN second sectionAPN third sectionAPN fourth section (bottom)

Sorry this is long winded, but any ideas would be great to hear.

Re: Getting Use of Data from Packs

XRaySpeX — Thu, 01 Apr 2021 15:25:13 GMT

The APN looks completely unset. At least the Username & pwd are missing. That's why you can't use data.

Reboot the device & then do a manual search of Network Operators & select EE. Repost that 1st proper page of the APN.

About 3 months ago were you using it with another network? Maybe it didn't switch back to EE properly.

Re: Getting Use of Data from Packs

JOMO7 — Fri, 02 Apr 2021 09:40:16 GMT

@XRaySpeX thanks. The problem is solved, great job and thanks for your guidance.

This is what I did:

In the Settings menu/ selected More, Mobile Networks, Access Point Name (APN), tapped +, then filled in the fields as advised from search for "EE apn Settings"

as follows.

Name: EE internet
APN: everywhere
Proxy: Not Required
Port: Not Required
Username: eesecure
Password: secure
Server: Not Required
MMSC: http://mms/

MMS proxy: 149.254.201.135
MMS port: 8080
MCC: 234
MNC: 30
Authentication type: Not Required or just use the default value shown

This solved the problem. Many thanks for your time and patience.

Also I hope my description of the steps helps others with the same issue.

Re: Getting Use of Data from Packs

XRaySpeX — Fri, 02 Apr 2021 10:54:28 GMT

Yes, that was my next step if resetting EE as the Network Operator didn't fill in the APN.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.