topic Re: Old sim in Archived Posts

Old sim

Rachelg22 — Wed, 31 Mar 2021 17:40:34 GMT

Hi, I have topped an old sim card up with £10 however it won't work, I imagine that it has been deactivated as it hasn't been used for 9+ months, why does it let you top the number up if it is deactivated? And is there any way of getting my money back if it can't be re activated?

Re: Old sim

Chris_B — Wed, 31 Mar 2021 17:51:45 GMT

@Rachelg22 You’ll have to call customer services about this. It might still be within hibernation which means you need to go customer services to get it reactivated.

Re: Old sim

Leanne_T — Thu, 01 Apr 2021 07:28:52 GMT

Hi @Rachelg22

Thanks for coming to the community.

If you can follow @Chris_B's advice and get in touch with our Pay as you go Care team they will certainly get your account looked into for you.

Let us know how you get on 🙂

Leanne.

Re: Old sim

Rachelg22 — Fri, 02 Apr 2021 08:49:50 GMT

Thank you for your reply. I spoke to customer services and they said that it could be reactivated as it was within 6 month time limit.

That was yesterday however it still won't work today. Looks like I'll have to phone them again.

Re: Old sim

Rachelg22 — Fri, 02 Apr 2021 08:50:47 GMT

Thank you for your reply and the link.