topic Re: The simpler way to pay as you go in Archived Posts

The simpler way to pay as you go

Stuck-in-SE — Wed, 31 Mar 2021 15:03:51 GMT

I wish life was that simple. I'm abroad at the moment and my credit has run out (I have an EE top-up account). I've tried everything to top-up my account online with £20. I follow the instructions on the top-up page but each time I get "Ooops, something's gone wrong, try again", I try again and guess what?.......same thing.

I thoroughly fed-up with EE, I'm stuck abroad without credit and, even worse, I received a text notice from EE reminding me that if I don't use my phone number I'm in danger of it being cut-off ("please see our T&C's").......yeah, great, very helpful. Catch 22.

All I want to do is give EE money, but they're making it impossible!!! Less than impressed, and I think another provider will get my business when I can eventually return to UK.

Re: The simpler way to pay as you go

Christopher_G — Wed, 31 Mar 2021 16:48:12 GMT

Sorry to hear you're having problems topping up, @Stuck-in-SE.

Which of our top up methods have you tried already?

Chris

Re: The simpler way to pay as you go

Stuck-in-SE — Wed, 31 Mar 2021 17:31:29 GMT

Hi,

I’ve tried the online EE pay-as-you-go top-up, which asks me for a Visa card and the Billing Address. I can key it all without problems, but when I click ”Pay” it tells me ”Ooops”.

Not much good.

Thanks for asking.

Sent from my iPhone

Re: The simpler way to pay as you go

Christopher_G — Wed, 31 Mar 2021 17:59:01 GMT

Is it this Fast Top Up page that you've tried, @Stuck-in-SE?

Chris

Re: The simpler way to pay as you go

Stuck-in-SE — Wed, 31 Mar 2021 18:38:29 GMT

Yes, and I’ve just tried twice again!! But the message ”Errors have occurred” comes up in red!! This is so bad!!

Mark.

Sent from my iPhone

Re: The simpler way to pay as you go

XRaySpeX — Wed, 31 Mar 2021 21:26:06 GMT

@Stuck-in-SE : Are you using a UK Visa card with a UK billing addy?

Re: The simpler way to pay as you go

Stuck-in-SE — Thu, 01 Apr 2021 05:08:29 GMT

Thanks for asking......Yes, it’s a UK bank Visa card.......

Sent from my iPhone

Re: The simpler way to pay as you go

Leanne_T — Thu, 01 Apr 2021 06:52:30 GMT

Hi @Stuck-in-SE

How long ago did you receive the message to let you know your account will go into hibernation?

Have you tried using a different browser?

Thanks 🙂

Leanne.

Re: The simpler way to pay as you go

Stuck-in-SE — Thu, 01 Apr 2021 07:56:29 GMT

Hey,

Yes, I’ve tried different browsers. This extremely useless, unhelpful text message from the address ”-EE-” was sent to me on 15th Jan:

”Hi, it seems quite a while since you last made a call, sent a text or used data. It's important that you use your phone otherwise you may lose your number as per our terms and conditions. Visit http://discover.ee.co.uk/moreinfo/q8g3L3 for more information”.

Yeah, thanks EE, great help......NOT!!

Thanks for replying,
Mark.

Sent from my iPhone

Re: The simpler way to pay as you go

Leanne_T — Thu, 01 Apr 2021 08:55:32 GMT

Hi @Stuck-in-SE

Thanks for the quick reply.

In this case, we would need to check your account to see if this is now in hibernation and is the reason you are unable to top up.

To do this please call us on +44 7953 966 250, and the team will be happy to help you get this looked into.

Leanne 🙂

Re: The simpler way to pay as you go

Stuck-in-SE — Thu, 01 Apr 2021 13:27:29 GMT

Hello Leanne,

Thanks for giving me that number +44 7953 966250 but all I got was a recorded voice giving me choices, one of which was to Top-up. I tried (Option 1) and I followed exactly the same procedure with my UK bank card (plenty enough money in the account to cover a £20 top-up) and it was still rejected. ”The team will be happy to help you”, you said. Well, their was no team. It’s just pre-recorded junk, and wasn’t any help whatsoever.

Thanks anyway,
M.

Sent from my iPhone

Re: The simpler way to pay as you go

Leanne_T — Thu, 01 Apr 2021 13:32:33 GMT

Hi @Stuck-in-SE

Thanks for coming back to me.

When you call the number provided, you should be transferred to a member of the team after the recorded message, did you have an option for account queries?

Thanks.

Leanne.