topic Re: Cant use fast top up wont accept my number in Archived Posts

Cant use fast top up wont accept my number

suesue77 — Thu, 22 Oct 2020 21:31:03 GMT

Ive been topping up my phone using this website for years but this month when i click on fast top up and write in my number i get a message saying "We're not able to accept payments to that number. Please try again".

My number is still active as i constantly use it. I'm also unable to use the top up option by clicking on MY EE as whenever i click on that link i'm taking to a page asking if i want to leave EE.

Any help would be much appreciated

Re: Cant use fast top up wont accept my number

Christopher_G — Fri, 23 Oct 2020 08:43:49 GMT

Hi @suesue77

Welcome to the community.

Could you try on a different device or browser and let us know if it works any better please?

Thanks

Chris

Re: Cant use fast top up wont accept my number

suesue77 — Fri, 23 Oct 2020 15:37:51 GMT

I've tried on a different browser as well as trying on my mobile and ipad but i get the same result. Every time i click on My EE> Top up , i'm sent to a page asking if i'm Thinking of leaving T-mobile.

Re: Cant use fast top up wont accept my number

James_B — Sat, 24 Oct 2020 07:54:52 GMT

Hi @suesue77,

Please get in touch with Customer Care so our Tech Gurus can look into this for you.

They'll be happy to help. 🙂

James

Re: Cant use fast top up wont accept my number

SueTurner — Sun, 28 Mar 2021 16:45:44 GMT

I'm having exactly the same problem - it is so frustrating! Are you trying to get rid of your PAYG customers!

Re: Cant use fast top up wont accept my number

Leanne_T — Mon, 29 Mar 2021 07:28:48 GMT

Hi @SueTurner

Thanks for coming to the community.

When was the last time the account was topped up?

Are you on T-Mobile or EE?

Leanne.