https://community.ee.co.uk/t5/Archived-Posts/Re-Phone-won-t-connect/m-p/1039595#M292908 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1721180">@houseofmuir</a>&nbsp;: Your pack &amp; the £10 top-up does not give you WiFi access at all; only access to the mobile network. Your device gives you WiFi access, independently of EE, by connecting to a nearby BB router &amp; is often free, especially if it is your own home BB router.</P> <P>&nbsp;</P> <P>What does texting AL to 150 from it fully report verbatim (it is free)?</P> Thu, 25 Mar 2021 15:27:47 GMT XRaySpeX 2021-03-25T15:27:47Z https://community.ee.co.uk/t5/Archived-Posts/Re-Phone-won-t-connect/m-p/1039592#M292907 <P>Each month I pay £10 for £10 everything which includes Wifi Internet access. I topped up on the 22nd March at 22.21. However, my balance shows £10.09 but its not allowing me access to the Wifi Internet, instead its saying that I have to top up another £10.</P><P>&nbsp;</P><P>How can this problem be fixed ASAP, instead of topping up another £10?</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 25 Mar 2021 14:49:20 GMT https://community.ee.co.uk/t5/Archived-Posts/Re-Phone-won-t-connect/m-p/1039592#M292907 houseofmuir 2021-03-25T14:49:20Z https://community.ee.co.uk/t5/Archived-Posts/Re-Phone-won-t-connect/m-p/1039595#M292908 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1721180">@houseofmuir</a>&nbsp;: Your pack &amp; the £10 top-up does not give you WiFi access at all; only access to the mobile network. Your device gives you WiFi access, independently of EE, by connecting to a nearby BB router &amp; is often free, especially if it is your own home BB router.</P> <P>&nbsp;</P> <P>What does texting AL to 150 from it fully report verbatim (it is free)?</P> Thu, 25 Mar 2021 15:27:47 GMT https://community.ee.co.uk/t5/Archived-Posts/Re-Phone-won-t-connect/m-p/1039595#M292908 XRaySpeX 2021-03-25T15:27:47Z