topic My account has been closed in Archived Posts

My account has been closed

Etta1 — Tue, 23 Mar 2021 00:10:40 GMT

My account has been closed and I’m currently abroad. Please how can I reactivate it as I have successfully topped up but I can’t stills make calls or send messages.

Re: My account has been closed

XRaySpeX — Tue, 23 Mar 2021 02:48:54 GMT

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: My account has been closed

Leanne_T — Tue, 23 Mar 2021 07:49:03 GMT

Hi @Etta1

Thanks for coming to the community.

When your number is in hibernation, it is still possible to get it back until you’ve reached 269 days of no chargeable activity, if you get in touch with our Customer Care team, they can check your account for you 🙂

Let us know how you get on.

Leanne.