topic cant top up in Archived Posts

cant top up

dan209 — Mon, 22 Mar 2021 15:25:10 GMT

My son set up my account and asked to retain my old number which was done but the card i was sent had the new number and so i cant top up, can i get a new card with the old number?

Re: cant top up

XRaySpeX — Mon, 22 Mar 2021 16:00:38 GMT

@dan209 : Why did you ask for a new SIM? Why didn't you apply for a replacement SIM which auto comes with the same plan & no?

Re: cant top up

dan209 — Mon, 22 Mar 2021 16:08:02 GMT

My son gave me his old phone which was on a different provider, as you may have guessed i'm not very tech savvy.

Re: cant top up

Alex_S — Mon, 22 Mar 2021 17:48:07 GMT

Hi @dan209,

Welcome to the community 🙂

Have you moved to EE from different network? Did you order a brand new pay as you SIM card on EE to use in your Son's old phone?

All SIM cards will have a number registered to them so you will see a temporary number on the pack the SIM card arrives in. Have you activated the SIM card to see if the number has been transferred?

Alex 🙂

Re: cant top up

dan209 — Mon, 22 Mar 2021 18:08:56 GMT

It’s all sorted, thanks for your help.