topic Re: Unable to verify my phone number in Archived Posts

Unable to verify my phone number

chinumeezi — Sat, 20 Mar 2021 17:19:25 GMT

Hello,

I tried texting/calling but unable. I logged on to my online account and I asked to verify my phone number. I entered my number and it gave me this error message:

Sorry, you can only associate a number for an EE Consumer or Small Business plan

Please activate my phone number . Urgent help will be highly appreciated. I can also be reached by my email.

Thank You.

Re: Unable to verify my phone number

XRaySpeX — Sat, 20 Mar 2021 17:32:02 GMT

This user discussion forum can have no access to your specific account. You need to query this with CS.

No one will contact you from this user discussion forum other than thro' the medium of these forum by posts such as this. Anyway we haven't the faintest idea who you are.

Re: Unable to verify my phone number

chinumeezi — Sat, 20 Mar 2021 17:39:13 GMT

Can you send me the CS email address or other ways to contact the CS besides by phone as I tried calling CS in the past weeks without success after 3hrs.

Also, if you require my details please say so, I will be more than happy to provide it to you but not on this medium as there is no privacy here.

Re: Unable to verify my phone number

XRaySpeX — Sat, 20 Mar 2021 18:34:14 GMT

There is no CS email.

No, I'm not interested in your personal details. I'm only interested in helping solve technical issues.

Re: Unable to verify my phone number

chinumeezi — Sat, 20 Mar 2021 18:37:36 GMT

Besides phone call to CS, how else can I reach CS?

Re: Unable to verify my phone number

XRaySpeX — Sat, 20 Mar 2021 18:40:36 GMT

You may write to them at:

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Include your name, address, EE account number and/or EE mobile number.

Re: Unable to verify my phone number

chinumeezi — Sat, 20 Mar 2021 18:50:11 GMT

Its unbelievable that I have to write a letter to CS and wait for weeks/months to receive their letter by post.

Is there a way to chat directly with CS online instead of writing a letter?

Since EE bought Tmobile, its almost impossible to resolve problem in a timely manner.

Can you give me another means of reaching out to the CS?

Re: Unable to verify my phone number

XRaySpeX — Sat, 20 Mar 2021 18:53:07 GMT

There's no Live Chat for PAYG.

Try calling the Freephone no. in my sig. over Skype. It should be free.