topic Re: Ordered sim in Archived Posts

Ordered sim

ErM — Fri, 19 Mar 2021 09:22:52 GMT

Hi. I've ordered a sim with a £15 bundle and £15 top up but they put only £10 on my account. What should I do?

Re: Ordered sim

Leanne_T — Fri, 19 Mar 2021 10:22:44 GMT

Morning @ErM

Thanks for coming to the community.

Can you text BALANCE to 150 and let me know the reply?

Thanks 🙂

Leanne.

Re: Ordered sim

ErM — Fri, 19 Mar 2021 14:52:09 GMT

Your current balance as of today 14:43 is £0.00. You have unlimited minutes, unlimited texts and 8.0GB remaining until 19/04/2021 for your £15 Pack. Your remaining data includes of rolled over data. Your last top up was £5.45 on 19/03/2021 at 09:39. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

I had to top up £5.45 to get up to £15 to get my plan running cause I've texted yesterday 3times.

Re: Ordered sim

Leanne_T — Fri, 19 Mar 2021 14:56:46 GMT

Thanks @ErM

Does your bank show a top up for £15 or £10 before the top up yesterday?

Thanks 🙂

Leanne.

Re: Ordered sim

ErM — Fri, 19 Mar 2021 15:03:20 GMT

Re: Ordered sim

ErM — Fri, 19 Mar 2021 15:06:53 GMT

Re: Ordered sim

Alex_S — Fri, 19 Mar 2021 15:25:58 GMT

Hi @ErM,

Thanks for coming back with this information.

I would recommend giving our Customer Care Team a call.

They will be able to access your account to check the plan, payments and SIM card that was ordered. They will also be able to refund any payments you have made.

Alex 🙂

Re: Ordered sim

ErM — Fri, 19 Mar 2021 15:29:45 GMT

Many thanks 😊