topic Cancel my top up in another country in Archived Posts

Cancel my top up in another country

Joska91 — Tue, 16 Mar 2021 22:44:33 GMT

Hi, can somebody help me Please,

Im on holiday in Poland due to family reasons, my friend send me SIM card from UK. I top up for 15£ but I can’t use it or even call somewhere. I read on the forum that card need to be activated. Is that right ?
If yes how I can cancel my top up because probably for now I will not back to UK yet and I don’t wanna loose money?

Re: Cancel my top up in another country

XRaySpeX — Tue, 16 Mar 2021 23:05:22 GMT

Yes, PAYG SIMs must 1st be used in the UK.

PAYG credit is not refundable. You could try & ask CS for it back cuz of the above reason.

Re: Cancel my top up in another country

Leanne_T — Wed, 17 Mar 2021 07:56:31 GMT

Hi @Joska91

Welcome to the community.

As @XRaySpeX has advised, new pay as you go SIM cards need to be used on the EE network in the UK before they connect via a roaming network.

Once you are back in the UK and make a call or send a text this will activate for you.

If you would like to discuss your options, please give our Pay as you go Care team a call.

Thanks.

Leanne.