topic Re: Can't receive or send texts on my PAYG phone suddenly in Archived Posts

Can't receive or send texts on my PAYG phone suddenly

CW-91 — Sun, 14 Mar 2021 10:41:14 GMT

Hello,
I can no longer send or receive text messages from my phone or buy packs.
My last 30day pack purchase was on 12/07/2020
I'm worried my number has been lost, however I have not received any messages from EE that they will remove my number.
Any help will be very much appreciated thankyou.

Re: Can't receive or send texts on my PAYG phone suddenly

XRaySpeX — Sun, 14 Mar 2021 10:58:16 GMT

@CW-91 : After 6 months of no further chargeable actions it would have gone into hibernation early Jan. You now have about to beginning of April to call CS to reactive it.

Re: Can't receive or send texts on my PAYG phone suddenly

CW-91 — Sun, 14 Mar 2021 11:21:57 GMT

Thankyou for the reply that does sound like the case
I'm a bit unsure of who to contact as i'm unable to talk over a phone at the moment. Is there a webchat or email I can use in order to reactivate my number?

Re: Can't receive or send texts on my PAYG phone suddenly

XRaySpeX — Sun, 14 Mar 2021 12:37:39 GMT

Not for PAYG.

Re: Can't receive or send texts on my PAYG phone suddenly

CW-91 — Sun, 14 Mar 2021 17:49:00 GMT

Thanks for the advice, I'm reconnected after calling 150 and following the automated steps 🙂

Re: Can't receive or send texts on my PAYG phone suddenly

Jon_K — Mon, 15 Mar 2021 07:46:12 GMT

Thanks for letting us know you got this sorted and you were reconnected, @CW-91 🙂