topic Re: Inactivity in Archived Posts

Inactivity

suhanadua — Sat, 13 Mar 2021 17:26:39 GMT

I haven’t used my EE pay as you go number for one year now. I had to go back to my home country because of Covid. My app says the number is still linked to my mail but my friends using other services received mails and had to top up to keep their numbers.
There’s no way to mail EE, they just have texting and calling services. I want to know if the number is still under my name or if I need to top up or mail somebody to keep the number.

Re: Inactivity

XRaySpeX — Sat, 13 Mar 2021 18:29:58 GMT

@suhanadua : After over 9 months non-use you have lost that SIM, number and any credit for good.

Re: Inactivity

bristolian — Sat, 13 Mar 2021 18:33:22 GMT

Hi @suhanadua

Details of EE's PAYG hibernation policy can be found here

As @XRaySpeX has mentioned, if you've hit a year of inactivity your number & credit have been irretrieably lost.