topic I’d like to refund my top up in Archived Posts

I’d like to refund my top up

Jeongbeen — Fri, 15 Jan 2021 15:04:33 GMT

I paid £15 top up. But i changed my sim card. So i don’t need to use top up in my last sim card. I’d like to get refund £15 in my last sim card. Or i’d like to use £15 for my new pay monthly sim card instead of get refund

And I applied £20 pay monthly for 120GB data. But I got sim card only have 60GB data with £50 deposit charged. I wonder why i have only 60GB and when I can get back £50

Re: I’d like to refund my top up

BrendonH — Fri, 15 Jan 2021 15:09:47 GMT

Refunds are non refundable and this is stated in the T&Cs.

Give EE a call they may be able to transfer it to your PM account

Re: I’d like to refund my top up

XRaySpeX — Tue, 19 Jan 2021 23:19:19 GMT

Had you done this online by Switch to pay monthly and save your existing PAYG credit would have been carried over as credit towards your future bills.

Re: I’d like to refund my top up

johnb1384 — Fri, 12 Mar 2021 16:19:19 GMT

"Refunds are non refundable" ????

Can i get a refund for persistant "No Service"

Re: I’d like to refund my top up

BrendonH — Fri, 12 Mar 2021 17:20:44 GMT

It's meant to say Top-Ups are non refundable.

Re: I’d like to refund my top up

Jeongbeen — Fri, 12 Mar 2021 18:59:57 GMT

Then can i transfer the £15 credit that i have left onto my new contract?

Re: I’d like to refund my top up

Leanne_T — Sat, 13 Mar 2021 07:57:10 GMT

Hi @Jeongbeen

Thanks for posting on the community.

Please give us a call on 150 or 0800 079 8586, our Mobile Care team will see what they can do to help.

Thanks.

Leanne.