topic Re: Top up in Archived Posts

Top up

Jennifer181 — Thu, 11 Mar 2021 00:56:34 GMT

Hi I've just tried paying for a new pack o have 2 days left of my current pack and it said something about an error so I tried again it said the same thing and I looked on my bank and it had taken 2 £15 payments so now I have £30 gone and no new pack it should have went on and rolled over and I'm worried that in 2 days they're gonna take another 15 to renew my pack and I dont want that I wouldnt mind if that was the next 2 months sorted and dont have to pay for the next 2 packs but I have a feeling that wont happen can anyone help me with this

Re: Top up

XRaySpeX — Thu, 11 Mar 2021 02:05:18 GMT

@Jennifer181 : What does texting AL to 150 from it fully report verbatim (it is free)?

Re: Top up

Jennifer181 — Thu, 11 Mar 2021 02:31:56 GMT

Hi I text al and it just says I have 1.4 gb left of my pack

Re: Top up

Christopher_G — Thu, 11 Mar 2021 08:36:46 GMT

Try texting BALANCE to 150 for me please, @Jennifer181

Let us know what that says about what your balance is.

Chris

Re: Top up

XRaySpeX — Thu, 11 Mar 2021 11:46:21 GMT

Doesn't AL tell you what your balance is?