topic Re: Cannot top-up payg in Archived Posts

Cannot top-up payg

Savvas1 — Fri, 30 Oct 2020 22:10:16 GMT

Hi,

I'm trying to top-up my payg phone through the website but when I click on "MyEE > PAY AS YOU GO" or "MyEE > Top up" links it takes me straight to my products page and I can't see how I can update my phone from there.

Any suggestions as to what might be the reason for that? (this worked a couple of weeks ago).

Thank you

Re: Cannot top-up payg

XRaySpeX — Fri, 30 Oct 2020 22:51:19 GMT

@Savvas1 : Try using Fast Top Up

Re: Cannot top-up payg

Savvas1 — Fri, 30 Oct 2020 23:01:56 GMT

Oh, brilliant that worked, thanks very much! 🙂

Is this the main address to use when topping-up a phone?

Re: Cannot top-up payg

XRaySpeX — Fri, 30 Oct 2020 23:03:45 GMT

It's good as any & saves you registering a bank card to EE

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

Re: Cannot top-up payg

TodorKuznetsov — Mon, 08 Mar 2021 12:17:48 GMT

Hi,

it says "we cannot accept payments for that number" when I type my number in.

Why is topping up on EE made so difficult? I'm literally saying "here, take my money" and it seems impossible to get my phone topped.. 🙄

Why isn't there a website which allows you to top up your phone when you have a phone number, phone number user details (i.e. name) and debit card details???

Re: Cannot top-up payg

XRaySpeX — Mon, 08 Mar 2021 12:23:37 GMT

@TodorKuznetsov : Are you on a T-Mobile or Orange no?

Re: Cannot top-up payg

TodorKuznetsov — Mon, 08 Mar 2021 17:24:41 GMT

I don’t know.. it says EE on my phone when it’s turned on.. so, I was guessing that this is my network now..? They changed a few years ago because someone merged with someone else.. I don’t really care and I don’t follow this **bleep**. I just thought I’d be able to top my phone without having to pay for the top up as a service.. oh, what an idiot I am to think that while paying money I don’t have to pay money for paying money 🤨🤨🤨

I think I will be quitting this network now. This is ridiculous money-grabbing **bleep** business plan they have.. only an idiot would be a customer with these people.

Re: Cannot top-up payg

XRaySpeX — Mon, 08 Mar 2021 20:16:56 GMT

When texting NUMBER to 150 what network does it say you are on?

Re: Cannot top-up payg

Leanne_T — Tue, 09 Mar 2021 08:54:49 GMT

Morning @TodorKuznetsov

I am sorry to hear you are having problems topping up.

When was the last time you topped up your account?

Please text NUMBER to 150 as @XRaySpeX has advised and let us know the reply, we will be able to help you further 🙂

Leanne,