topic Re: My phone bill got returned by dd in Archived Posts

My phone bill got returned by dd

Mouse88 — Fri, 31 Aug 2018 04:48:02 GMT

My bill got returned by direct debit due to low funds as I didn't get paid until the day after it come out does ee try and take the payment again or do I have to contact them and make the payment over the phone

Re: My phone bill got returned by dd

chistery — Fri, 31 Aug 2018 05:48:59 GMT

Hi @Mouse88 Yes, you should contact EE as soon as possible and pay. They won't try and take the DD again if it's failed.

Re: My phone bill got returned by dd

Northerner — Fri, 31 Aug 2018 05:49:46 GMT

Hi @Mouse88

Yes they do, however this doesn't reflect well on you, should you need to upgrade or additional EE products, if you default on your bill. I suggest you call CS and move your payment date to after you are paid.

Thanks

Re: My phone bill got returned by dd

Christopher_G — Fri, 31 Aug 2018 08:01:44 GMT

Hi @Mouse88

Welcome to the community.

We usually try again after 4 working days. However, as mentioned above, if you would like to settle this straight away, give our customer service team a quick call.

Chris 🙂

Re: My phone bill got returned by dd

XRaySpeX — Fri, 31 Aug 2018 08:48:53 GMT

You should be OK. They'll try again once. See What should I do if I can't pay my bill?

Failed or late payments

If your bank doesn't allow the Direct Debit payment, we'll make a second attempt around nine or ten days later. 

If this fails again, and you haven’t made a payment by any other method, then we’ll have to apply a late payment fee and cancel your Direct Debit.

Re: My phone bill got returned by dd

Abbie_220296 — Thu, 13 Jan 2022 08:49:41 GMT

Hi. I am unable to call we as I have just swapped over to a new network and have my last bill to play. I had a returned payment from DD on the 11th and they have not tried to retake it. When will this happen as I have tried to call to settle it but I was not able to get through ?

Re: My phone bill got returned by dd

XRaySpeX — Thu, 13 Jan 2022 08:58:01 GMT

@Abbie_220296 : About a week to 10 days later.