topic Re: Free Xbox with upgrade in Archived Posts

Free Xbox with upgrade

Stresspuppy — Sat, 25 Dec 2021 23:01:01 GMT

Hi first post and sorry if I'm sounding a bit moany, but I recently upgraded my oppo Reno z for an oppo X3 find lite 5g and 10 gig data because of the free Xbox offer. I duely paid the £30.00 upfront cost via PayPal. Received the phone but I have not received a text message informing me of when the Xbox will arrive. Could you please check to see what has caused the delay.

Many thanks. Simon

Re: Free Xbox with upgrade

XRaySpeX — Sun, 26 Dec 2021 00:27:16 GMT

This user discussion forum can have no access to your specific account. You need to raise this with CS.

Re: Free Xbox with upgrade

Leanne_T — Sun, 26 Dec 2021 09:20:41 GMT

Hi @Stresspuppy

Thanks for posting 🙂

What date did you place the order for the upgrade?

Speak soon.

Leanne.

Re: Free Xbox with upgrade

Stresspuppy — Mon, 03 Jan 2022 16:57:09 GMT

Hi Leanne_T.

The order was placed on the 26th November.

Having done a bit of research it would seem that the Xbox offer ended on the 25th November, but when I upgraded my phone your website still offered me the Xbox as part of the upgrade service because of the model of phone and data package I chose, hense the upfront payment of £30.

Sorry for the late reply, work has been hectic.

Re: Free Xbox with upgrade

James_B — Tue, 04 Jan 2022 07:50:59 GMT

Hi @Stresspuppy,

Our Customer Care Team will be happy to check your eligibility if you get in touch.

Thanks

James

Re: Free Xbox with upgrade

Stresspuppy — Wed, 05 Jan 2022 16:20:02 GMT

Spoke with Dan a customer service representative based in Ireland judging by his wonderful accent. He assured me that I did meet the criteria for the free Xbox offer and told me that EE would honour the deal as they had already taken the £30 upfront payment. Good news or so I thought, just received a text from EE today stating that I do not meet the criteria for the offer and in short sucks to be me.

Well not quite so fast, my contract with EE was renewed on the basis of upgrading my phone via the offer of a free Xbox series s plus a 10 GB price plan and a £30 one off up front payment for the Xbox. As EE are now welching on the free Xbox offer despite stealing £30 from me then I consider EE to have broken the contract between us, therefore I will cancel my direct debit for EE's services and consider this contract terminated, unless EE reconsiders this matter.

Sincerely Simon.

Re: Free Xbox with upgrade

Katie_B — Wed, 05 Jan 2022 16:35:49 GMT

Hello @Stresspuppy.

I am sorry to hear this has happened when you were told you were eligible.

I have sent you a private message for more details,

Katie 🙂

Re: Free Xbox with upgrade

Stresspuppy — Wed, 05 Jan 2022 17:07:36 GMT

Hi Katie_B.

Thank you for your reply,

How would i check for a private message, unless i'm missing something i can not find where my private messages are.

Re: Free Xbox with upgrade

Katie_B — Wed, 05 Jan 2022 17:17:02 GMT

Hi @Stresspuppy.

Please click THIS LINK.

Katie 🙂

Re: Free Xbox with upgrade

Stresspuppy — Wed, 05 Jan 2022 17:23:15 GMT

Sent, and many thanks for your help.

Re: Free Xbox with upgrade

XRaySpeX — Wed, 05 Jan 2022 18:05:21 GMT

Cancel your DD & risk marring your credit history & being chased by debt collectors. Doing so still doesn't cancel your contract.

Re: Free Xbox with upgrade

Stresspuppy — Wed, 05 Jan 2022 18:39:58 GMT

The way i see it the contract has been broken by EE, terms and conditions were agreed upon by EE and myself. Part of those terms were the supply of an xbox series s in exchange for a one off payment of £30.

The £30 was duly paid by myself but the xbox has not been delivered and has now been renaged upon despite being confirmed by an agent acting on behalf of EE, and still no offer to refund the one off payment of £30.

Re: Free Xbox with upgrade

XRaySpeX — Wed, 05 Jan 2022 18:48:18 GMT

Yes, but cancelling your DD is not the way to resolve it. Your 1st port of call should be a formal complaint on EE.

Re: Free Xbox with upgrade

Stresspuppy — Wed, 05 Jan 2022 18:58:19 GMT

I am awaiting a phone call from EE to dicuss this matter, although the department that is supposed to call me is the "outbound department". So maybe they are just calling to discuss my reasons for wanting to leave. I will await their phone call.