topic Re: Due upgrade pay monthly in Archived Posts

Due upgrade pay monthly

Guineapig_crazy — Sat, 04 Apr 2020 08:30:14 GMT

Hey,

I am due to upgrade (can from the 8th april) contract ends in May. But of course due to the current situation I cannot go into store. Does anybody know what happens to my monthly payments if I just stay as I am until I am able to go into a store ?
Thankyou 🙂

keep safe guys

Re: Due upgrade pay monthly

Northerner — Sat, 04 Apr 2020 09:10:48 GMT

Hi @Guineapig_crazy

Your account reverts to a pay monthly account which allows you to upgrade at any time.

Thanks

Re: Due upgrade pay monthly

bristolian — Sat, 04 Apr 2020 14:08:56 GMT

Hi @Guineapig_crazy

You've had some great advice from @Northerner already, but just by means of general information..

Mobile phone contracts don't end as such on any date, they're ongoing contracts. All that changes at the end of your minimum term is that you are then able to cancel the phone with 30days notice.

So if you do nothing, your account & phone will continue as if nothing has happened.

Re: Due upgrade pay monthly

Guineapig_crazy — Sat, 04 Apr 2020 14:19:10 GMT

@Northerner Thank you so much for your reply and advice I really appreciate it 🙂

Re: Due upgrade pay monthly

Guineapig_crazy — Sat, 04 Apr 2020 14:20:22 GMT

@bristolian

Thank you for taking the time to respond to my post I am very grateful for the help and advice 🙂

Re: Due upgrade pay monthly

Andrew302 — Wed, 05 Jan 2022 16:51:35 GMT

Am I due a upgrade on my contract we have 2 phones

Re: Due upgrade pay monthly

Katie_B — Wed, 05 Jan 2022 16:57:46 GMT

Hello @Andrew302.

Welcome to the EE Community.

You can check to see if you are eligible for an upgrade by logging in to your My EE.

Katie 🙂