topic Re: EE have been charging me for a second line I never signed up for in Archived Posts

EE have been charging me for a second line I never signed up for

Aimee33 — Mon, 27 Dec 2021 21:12:01 GMT

I am absolutely fuming! Checking through my bills I have been charged an extra £264 for a phone line I never signed up for, I do not own the device and obviously have never used it.

Is EE a huge scam? Surly it's illegal to be charging me for a contract I have NEVER signed. I have absolutely lost my faith in EE after being a loyal customer for many years.

Tried calling the phone lines at 8:30 when the recording states they close at 9. What is going on!!!

Re: EE have been charging me for a second line I never signed up for

Mustrum — Mon, 27 Dec 2021 21:40:44 GMT

How long has this been happening?

Is this a landline, do you also have broadband?

I think the contact centres close a little earlier on public holidays.

Re: EE have been charging me for a second line I never signed up for

Mikey311 — Sun, 02 Jan 2022 09:37:50 GMT

This has happened to me I didn't need or want the extra line so what I thought was a £36 plan is now £81

Didn't know it happened until I got charged which was after the 14 days so I was told there is nothing I can do about it.

Re: EE have been charging me for a second line I never signed up for

Leanne_T — Sun, 02 Jan 2022 09:53:14 GMT

Hi @Mikey311

Thanks for posting.

Where did you take out the contract?

Did you request an upgrade and have had an additional contract added?

Thanks 🙂

Leanne.

Re: EE have been charging me for a second line I never signed up for

Mikey311 — Sun, 02 Jan 2022 14:24:43 GMT

Hi leanne,

I done the contract on the my ee app.

But yes I clicked on upgrade and agreed to the £36 plan (which was disscounted)

No mention of an extra line whatsoever.

When I rang up they said because its after 14 days nothing could be done.

Re: EE have been charging me for a second line I never signed up for

Leanne_T — Sun, 02 Jan 2022 14:29:59 GMT

Hi @Mikey311

Thanks for coming back to me.

Did it add a 10% additional line discount?

Leanne.