topic Re: Trade in in Archived Posts

Trade in

graceParker2 — Tue, 28 Dec 2021 14:01:10 GMT

I sent my phone to be traded in 11 days ago and received confirmation from the post office that it was received on the 20/12. I know it’s been Christmas but I’m now receiving texts from EE that the trade in discount is being taken off my account.
does anyone know if this will be added back on once the look at it? Is there a delay? Or have they just lost my phone ?:(

Re: Trade in

mikeliuk — Tue, 28 Dec 2021 15:40:53 GMT

Hi @graceParker2 ,

I highly recommend to save a screenshot of the Post Office confirmation and perhaps also save as PDF so that you have evidence it was delivered.

You should probably contact EE as soon as possible so that the trade-in is successful and you do not lose money through no fault of your own.

Re: Trade in

Leanne_T — Wed, 29 Dec 2021 08:05:47 GMT

Morning @graceParker2

Thanks for coming to the community.

If you get in touch with Brightstar they will get this looked into for you.

You can call 0208 732 3798 or email eeconsumer.uk@brightstar.com

Thanks 🙂

Leanne.