topic Additional Charges in Archived Posts

Additional Charges

Dink_s — Tue, 28 Dec 2021 09:07:34 GMT

My bill had just been paid and apparently I already have £19.09 additional charges already added to my next bill! I have no idea what these are and when I click on them to get further information nothing comes up.

Re: Additional Charges

chistery — Tue, 28 Dec 2021 09:25:11 GMT

Hi @Dink_s

Sometimes I get unknown charges in MyEE. If I log out and back in, they go away. Maybe that will work for you too.

Re: Additional Charges

mikeliuk — Tue, 28 Dec 2021 12:48:52 GMT

Hi @Dink_s ,

If you cannot determine based on the information provided in My EE, you may wish to open an online chat to enquire about that.