topic Re: Paying Old Orange Bill in Archived Posts

Paying Old Orange Bill

steveragg — Tue, 21 Dec 2021 15:09:41 GMT

Hi,

I have an outstanding balance on an old Orange Mobile account which I was unaware of. I know the phone number. How can I pay the balance?

Many thanks

Steve

Re: Paying Old Orange Bill

Profile closed — Tue, 21 Dec 2021 15:22:23 GMT

Hi @steveragg

Welcome to the EE Community,

if you received a letter from a collection agency you will need to contact the number on letter otherwise call EE on freephone 0800 956 6000 opt 2 opt 4 and a customer service advisor will be able to speak to the collections team.

Thanks,

David.

Re: Paying Old Orange Bill

steveragg — Tue, 21 Dec 2021 15:51:24 GMT

Many thanks

Re: Paying Old Orange Bill

steveragg — Tue, 21 Dec 2021 17:10:50 GMT

Thanks David,

I've spoken to customer services, but nobody was able to find the account that my Debt is linked to. I have the mobile phone number, but not the account number.
Any further help you can give would be appreciated, as this is currently preventing me getting a Mortgage!

Thanks in advance
Steve

Re: Paying Old Orange Bill

bristolian — Tue, 21 Dec 2021 22:04:27 GMT

@steveragg wrote:

Any further help you can give would be appreciated, as this is currently preventing me getting a Mortgage!

Thanks in advance
Steve

What makes you think an old debt is preventing you from getting a mortgage?

I only ask because this would normally suggest you're looking at your credit reference file. And if there's an entry on there that is believed to be causing issues, I suspect Orange/EE will have long since sold it onto a debt-collection agency - meaning your dealings with need to be with them.

Re: Paying Old Orange Bill

steveragg — Wed, 22 Dec 2021 08:53:15 GMT

Hi Bristolian - thanks for your reply. It is a credit check issue - and I also thought any debt would have been passed to a collections agency, but I've confirmed with the credit rating agency that its still will EE. The problem seems to be that its an old Orange account and therefore not visible through EE systems. Any further advice would be much appreciated.

Re: Paying Old Orange Bill

James_B — Wed, 22 Dec 2021 10:53:05 GMT

Hi @steveragg,

Welcome to the EE Community. 🙂

I'd recommend contacting our credit referrals team at crqueries@ee.co.uk for advice.

They'll be happy to help.

James

Re: Paying Old Orange Bill

steveragg — Wed, 22 Dec 2021 10:59:24 GMT

James,

Thanks very much for your advice - very much appreciated. I will contact them now.

Thanks again

Steve

Re: Paying Old Orange Bill

James_B — Wed, 22 Dec 2021 11:21:47 GMT

No problem @steveragg 🙂

James

Re: Paying Old Orange Bill

steveragg — Thu, 23 Dec 2021 09:28:03 GMT

Hi James - thought I would get back to you to let you know that a lady from the credit reference team dealt with my issues extremely quickly and efficiently. Credit file is back to how it should be, and looks like we will get the house! Many thanks for your Xmas saving advice - and wishing you and your family a very happy Xmas yourselves! Thanks again, Steve

Re: Paying Old Orange Bill

James_B — Thu, 23 Dec 2021 09:36:09 GMT

That's fantastic news @steveragg 🙂

Have a great Christmas and best of luck with the house move.

James