topic Re: Transfer my old number in Archived Posts

Transfer my old number

Gabriela777 — Thu, 23 Dec 2021 06:30:44 GMT

I started a new monthly plan with EE and I

gave my PAC number along with my order on Thursday 16 December.

My number is still not transferred.

Really need this to be sorted as quickly as possible as I work in a hospital.

Already spoke to Customer Services yeaterday.

I was told the transfer will get sorted by midnight.

Still nothing.

Please advise what should I do next.

Dont really want to cancel my contract.

Thank you

Chris_B — Thu, 23 Dec 2021 08:05:02 GMT

@Gabriela777 It takes up to 24 hours to might across. Not sure why you got told it’ll be midnight if you called yesterday as that’s not possible.

Gabriela777 — Thu, 23 Dec 2021 08:26:52 GMT

May be I did not understand.

24hrs from the time Sim card inserted or from the date of the PAC number provided/ order placed?

Thank you

James_B — Thu, 23 Dec 2021 08:58:04 GMT

Welcome to the EE Community. 🙂

If your number transfer was started before 17:30 yesterday, your number transfer will complete today.

Hope this helps.

James