topic Re: Can’t upgrade online in Archived Posts

Can’t upgrade online

Leeprophet — Tue, 21 Dec 2021 16:31:42 GMT

I’ve been trying to upgrade my phone and everyone I pick it says no tariffs available.

Thanks

Re: Can’t upgrade online

Christopher_G — Wed, 22 Dec 2021 07:43:21 GMT

Hi @Leeprophet

Welcome to the community.

Are you doing a standard upgrade (within the last 45 days of contract) or are you doing an upgrade anytime.

Chris

Re: Can’t upgrade online

Leeprophet — Wed, 22 Dec 2021 15:15:09 GMT

I have two lines one upgrade anytime and the other sim only and they both do the same.

Re: Can’t upgrade online

Christopher_G — Wed, 22 Dec 2021 15:27:27 GMT

I'm sorry to hear that, @Leeprophet.

The the normal reason why that would be is because, when doing an 'upgrade anytime', you have to choose a plan of the same value or higher and there aren't any that fit that bill.

In your case, I would recommend speaking to our Mobile Care team so they can help fix whatever isn't working there, or help you upgrade over the phone.

Chris