topic Re: Trade in in Archived Posts

Trade in

Axmx_ — Mon, 20 Dec 2021 11:26:21 GMT

Hello, I have done an upgrade where a trade in is required, however the phone stated on the trade in was not the phone in my possession, after multiple attempts of reaching out to both ee and brightstar, brightstar said they will catalogue the phone I send them. I posted the phone on 6/12/21 and it was a 48hr delivery so therefore should have received it on 8/12/21. It has been well over 10 days now and it has now exceeded the date it was supposed to be returned by on the 14/12/21 and now I am being charged for a non trade in fee. I am not happy at all and what this resolved asap

Re: Trade in

Chris_B — Mon, 20 Dec 2021 11:29:22 GMT

@Axmx_ Why wasn’t the phone that you agreed to send in sent in ? Also did you send the device via the supplied packaging ?

Re: Trade in

Axmx_ — Mon, 20 Dec 2021 13:13:50 GMT

Hello, I sent in the phone that I had, which was my I phone 11 pro max and I yes I sent it via the packaging I had received.

Re: Trade in

Leanne_T — Mon, 20 Dec 2021 13:45:34 GMT

Hi there @Axmx_

Thanks for coming to the community.

If you get in touch with Brightstar they will get this looked into for you.

You can call 0208 732 3798 or email eeconsumer.uk@brightstar.com

Thanks.

Leanne.