topic Re: december bill in Archived Posts

december bill

MrMehmed94 — Sun, 19 Dec 2021 14:26:40 GMT

Greetings, I have a question for you, why did you take my first bill of December 2021 from my account 2 times?

Re: december bill

bristolian — Sun, 19 Dec 2021 15:29:09 GMT

Welcome to the EE community

Unfortunately there is no account access on this public forum, so you will need to call EE C/S on 150 from your mobile to resolve this issue.

That said, it's worth being aware of the Direct Debit guarantee which promises a "full & immediate refund if a payment is taken in error" should C/S not be able to rectify any errors.

Re: december bill

mikeliuk — Sun, 19 Dec 2021 15:43:28 GMT

Hi @MrMehmed94 ,

If you check your bill, have you been debited twice the amount exact to the penny?

Usually the automated systems will only raise one debit a month so if you see two separate lines on your statement, it may be worth double checking by contacting EE.

Re: december bill

XRaySpeX — Sun, 19 Dec 2021 15:51:37 GMT

You wouldn't by chance have paid your bill directly yourself whilst having a DD in operation? That could be 1 explanation of how your bill came to be taken twice from your bank account.