topic Charged twice upgrade fee in Archived Posts

Charged twice upgrade fee

Carlaxx2005 — Sat, 18 Dec 2021 11:08:43 GMT

Have just upgrade my 4g device and I've been charged the upfront fee twice!

Leanne_T — Sat, 18 Dec 2021 11:12:07 GMT

Thanks for posting 🙂

Is the payment showing as pending?

When did you place the order?

Speak soon.

Leanne.

Carlaxx2005 — Sat, 18 Dec 2021 12:21:02 GMT

Hi leanne the order was placed this morning and both payments have been taken

Leanne_T — Sat, 18 Dec 2021 14:42:42 GMT

In this case, please give us a call on 150 or 0800 079 8586 and the team will get this looked into for you.

Let me know how you get on 🙂

Leanne.

Carlaxx2005 — Sat, 18 Dec 2021 14:36:52 GMT

Thank you 😊

Leanne_T — Sat, 18 Dec 2021 14:42:15 GMT

Leanne 🙂