topic Account suspended in Archived Posts

Account suspended

Beth1018 — Sat, 18 Dec 2021 08:30:03 GMT

Hi! My account has been suspended. I’ve paid my last bill which was due 10/12/2021 and the next one isn’t due until 10/01/2022, for which I have paid £20. However my account is still suspended. Because of this, I have no way of calling the helpline and the EE live chat says it is closed, despite saying it’s open from 8am everyday.
If any one knows what I can do it would be very much appreciated!
Thanks

Re: Account suspended

Katie_B — Sat, 18 Dec 2021 08:31:52 GMT

Hello @Beth1018.

Thanks for coming to the community.

Has any payment been late?

Was your account suspended before you made your payment?

Speak soon,

Katie.

Re: Account suspended

Beth1018 — Sat, 18 Dec 2021 08:37:49 GMT

Thanks for the really quick reply! My account was suspended the other day as I paid my bill late but it was all back to normal yesterday.
this morning I woke up and it was suspended again. I’m abroad at the moment and really need my phone, I’m not impressed that I can’t contact EE.

Re: Account suspended

Katie_B — Sat, 18 Dec 2021 08:40:02 GMT

Hello @Beth1018.

When did you make your payment?

It can take 24 hours for the bar to fully lift.

Are you currently outside the EU?

Speak soon,

Katie 🙂

Re: Account suspended

bristolian — Sat, 18 Dec 2021 09:16:24 GMT

Hi @Beth1018

Do you have access either to another phone?

Or an internet/WiFi connection that you could use for Skype or a web-calling app?

Re: Account suspended

Beth1018 — Sat, 18 Dec 2021 09:47:27 GMT

I made the payment this morning. But will any payment amount restore my services as I cannot pay my next month’s bill in full now?

Also, yes I have access to wifi 🙂

thank you!

Re: Account suspended

bristolian — Sat, 18 Dec 2021 09:58:35 GMT

Installing a web-calling app such as Skype, should enable you to call EE C/S over a WiFi connection.

But having said that, if you only made the payment "this morning", then as per previous posts it can take 24hours for restrictions to fully lift.