https://community.ee.co.uk/t5/Archived-Posts/postive-experience/m-p/1107200#M292286 <P>Not sure where to leave this but here you go.&nbsp;</P> <P>&nbsp;</P> <P>I was charged significantly more this month than last month on my bill. I called EE and was put through to a Mr Darren xxxxx in Belfast. After listening to Mariah Carey 10 times waiting to be connected, a slight difficulty is introduced into explaining to Mr xxxxx what must be done. Nonetheless I quickly explained what had happened and off he went investigating the EE systems. We quickly found ourselves laughing and joking about things. After a few minutes he found the problem and alerted me to it also suggesting new deals to me which were better value than the one I was given.</P> <P>&nbsp;</P> <P>I came today expecting EE to simply say no we cant refund you but it is fixed. thereby making me want to leave EE. But As if all I needed for Christmas was him, D<SPAN>arren has granted me a refund and corrected my bill all the while keeping me as a customer. This was extremely noteworthy (hence this long paragraph) and bonus worthy?(boxing day off perhaps?)</SPAN></P> <P>&nbsp;</P> <P><SPAN>Anyways, Darren xxxxx from Belfast call centre 10/10 you deserve a bonus! have a good Christmas and New Years</SPAN></P> <P>&nbsp;</P> <P>[Mod edit: Removed employee's surname.]</P> Fri, 17 Dec 2021 15:31:18 GMT SWAX123 2021-12-17T15:31:18Z https://community.ee.co.uk/t5/Archived-Posts/postive-experience/m-p/1107200#M292286 <P>Not sure where to leave this but here you go.&nbsp;</P> <P>&nbsp;</P> <P>I was charged significantly more this month than last month on my bill. I called EE and was put through to a Mr Darren xxxxx in Belfast. After listening to Mariah Carey 10 times waiting to be connected, a slight difficulty is introduced into explaining to Mr xxxxx what must be done. Nonetheless I quickly explained what had happened and off he went investigating the EE systems. We quickly found ourselves laughing and joking about things. After a few minutes he found the problem and alerted me to it also suggesting new deals to me which were better value than the one I was given.</P> <P>&nbsp;</P> <P>I came today expecting EE to simply say no we cant refund you but it is fixed. thereby making me want to leave EE. But As if all I needed for Christmas was him, D<SPAN>arren has granted me a refund and corrected my bill all the while keeping me as a customer. This was extremely noteworthy (hence this long paragraph) and bonus worthy?(boxing day off perhaps?)</SPAN></P> <P>&nbsp;</P> <P><SPAN>Anyways, Darren xxxxx from Belfast call centre 10/10 you deserve a bonus! have a good Christmas and New Years</SPAN></P> <P>&nbsp;</P> <P>[Mod edit: Removed employee's surname.]</P> Fri, 17 Dec 2021 15:31:18 GMT https://community.ee.co.uk/t5/Archived-Posts/postive-experience/m-p/1107200#M292286 SWAX123 2021-12-17T15:31:18Z https://community.ee.co.uk/t5/Archived-Posts/postive-experience/m-p/1107291#M292287 <P>Hello <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2410129">@SWAX123</a>.&nbsp;</P> <P>&nbsp;</P> <P>Welcome to the EE Community.&nbsp;</P> <P>&nbsp;</P> <P>What an amazing post to start my Saturday shift.&nbsp;</P> <P>&nbsp;</P> <P>This feedback is so lovely and I would absolutely love to pass this back to Darren and his manager.&nbsp;</P> <P>&nbsp;</P> <P>I have sent you a private message for more details.&nbsp;</P> <P>&nbsp;</P> <P>Speak soon,&nbsp;</P> <P>&nbsp;</P> <P>Katie <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Sat, 18 Dec 2021 08:00:48 GMT https://community.ee.co.uk/t5/Archived-Posts/postive-experience/m-p/1107291#M292287 Katie_B 2021-12-18T08:00:48Z