https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1107275#M292282 <P>Upgraded today new phone coming Monday but original phone/sim not working. All contacts gone &amp; apps not working&nbsp;</P> Fri, 17 Dec 2021 23:10:59 GMT Keryl 2021-12-17T23:10:59Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1107275#M292282 <P>Upgraded today new phone coming Monday but original phone/sim not working. All contacts gone &amp; apps not working&nbsp;</P> Fri, 17 Dec 2021 23:10:59 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1107275#M292282 Keryl 2021-12-17T23:10:59Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1107281#M292283 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2411441">@Keryl</a>&nbsp;,</P><P>&nbsp;</P><P>If you've asked for a replacement SIM then your current one will be disabled. If you did not ask for a replacement SIM, it's possible a mistake has been made by the service provider.</P><P>&nbsp;</P><P>Even without a functional SIM, or with the SIM removed altogether, your mobile should have all functionality which does not require a cellular connection.</P><P>&nbsp;</P><P>In particular, contacts stored on the phone or accessible over the internet via WiFi should still show and apps that use the internet, but not specifically the cellular network, should still function.</P> Sat, 18 Dec 2021 01:13:25 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1107281#M292283 mikeliuk 2021-12-18T01:13:25Z