I called to the customer care they said they can't redeem the code

Mathan_ — Fri, 14 Jan 2022 15:32:53 GMT

I have checked my credit score a month back to order a iphone 13 pro on ee store and I have passed in my credit checks unfortunately I didn't get a phone on that day. I've ordered a phone in online on 16.12.2021 and I've used my nhs discount voucher code as well after placing a order I called to the costumer care for the order confirmation, they again checked my credit score and they said I failed in my credit check also they cancelled my order and I can't able to use that nhs discount code, it says that code has used already and I called to the customer care they said they can't redeem the code even after they cancel the order. Can someone help with this please.

Re: I called to the customer care they said they can't redeem the code

Christopher_G — Fri, 14 Jan 2022 15:34:06 GMT

Hi @Mathan_

Welcome to the community, we'll do our best to help you.

What are you looking to use the voucher against now, since you weren't able to get a contract?

Chris

topic Re: I called to the customer care they said they can't redeem the code in Archived Posts

I called to the customer care they said they can't redeem the code

Re: I called to the customer care they said they can't redeem the code