BT to EE mobile early upgrade

octoberiswild — Wed, 15 Dec 2021 15:46:58 GMT

Hi,

Today I rang bt and asked if I could upgrade. I wasn't able to upgrade with bt because it has to be less than three months but the adviser said I could move to ee with no early upgrade costs (last four months of my contract) I spoke to an advisor and picked a phone with an upfront cost. I asked what my billing dates would be and was told it would be as normal (23rd every month) and I wouldnt have to pay two bills for each provider at once.

He also said I would receive my posting payment back to my bank card in 23/48 hours.

I'm so confused now as I rerang bt to get some more clarity and was told completely different information.

Has anyone changed from bt to ee here who can tell me what actually happens. Thank you!

Re: BT to EE mobile early upgrade

octoberiswild — Wed, 15 Dec 2021 15:52:19 GMT

I've also spoke to both EE and bt and they both seem confused

Re: BT to EE mobile early upgrade

Leanne_T — Fri, 17 Dec 2021 10:49:25 GMT

Hi @octoberiswild

Thanks for posting on the community.

Have you received the upgrade now?

What did EE advise when you called?

Thanks.

Leanne.

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BT to EE mobile early upgrade

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