topic Spend cap removed by EE in Archived Posts

Spend cap removed by EE

Dee60 — Wed, 15 Dec 2021 23:38:34 GMT

Myself and partner have had a spend cap of £0 since we joined EE About 5 years ago. All of a sudden our spend cap has been removed and now have extra charges related to the same number supposedly dialled on our separate phones at the same time adding over £50 to our bill. I have looked at my settings and tried to put the spend cap back on but the app won’t let me do this. Any idea how I can sort out this problem. EE have been no help at all.

Re: Spend cap removed by EE

Profile closed — Wed, 15 Dec 2021 23:41:17 GMT

Hi @Dee60

you will need to contact customer services on 150 they will be able to access your account and see what has happened with your spend cap.

Thanks,

David.

Re: Spend cap removed by EE

Christopher_G — Thu, 16 Dec 2021 08:06:42 GMT

Hi @Dee60

Have you spoken to our Mobile Care team? Hopefully they can investigate this and find out what's happened.

Chris